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AT&T Agrees To Pay Back It’s Unsatisfied Customers

AT&T has agreed to pay $700,000 to the federal government to resolve complaints that that the company switched certain consumers to its mandatory monthly wireless data plans even though it had promised they could retain their existing pay-as-you-go data plans, Previously, AT&T had allowed its smartphone customers who had pay-as-you-go data plans or customers who had disabled their network data to keep their old pay-as-you-go data plans when the company made monthly plans mandatory in 2009. But the FCC said that its investigation showed that some consumers who replaced these phones under warranty or insurance, or who moved to a new residence were switched to the monthly plans, even though AT&T had said they could keep their old plans.

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