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Apple tops customer satisfaction on AT&T and Verizon while Samsung leads on Sprint and T-Mobile

The Android v. iOS war is so pronounced, it’s even happening at the carrier level. On Thursday, J.D. Power released its most recent smartphone satisfaction survey and the battle lines are clearly drawn: AT&T and Verizon customers rank satisfaction highest with Apple’s iPhone while Sprint and T-Mobile customers are more satisfied with Samsung handsets. It should be noted that the T-Mobile results don’t include the iPhone, however, since it wasn’t sold when the survey began.

Both companies should be happy, as they’re the only two that exceed the average satisfaction of all mobile phones for all four major U.S. carriers. I suspect Apple is a bit happier, however, since it has higher satisfaction rankings on the two largest network operators, which together account for around 226 million U.S. subscribers, or nearly two-thirds of all mobile subscribers in the country.

 

http://gigaom.com/2013/10/17/apple-tops-customer-satisfaction-on-att-and-verizon-while-samsung-leads-on-sprint-and-t-mobile/

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