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Samsung vs. Apple: The J.D. Power satisfaction shakeup

Samsung was excited to learn that J.D. Power and Associates (who you probably know best from car commercials) has ranked Samsung over Apple as the manufacturer of the tablet with the highest overall satisfaction. This rating was based on a survey of several thousand tablet owners. The article below discusses how it could be a flawed rating system that led this this ranking, as Apple beat Samsung in every category but one.

Samsung vs. Apple: The J.D. Power satisfaction shakeup | Mobile – CNET News.

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